An Update Broke Microsoft Outlook

A recent update to the desktop version of Microsoft Outlook has been causing issues. Occasionally, when a user goes to view an email, only a portion of the email is displayed. The one that got our attention is when you go to write an email and press enter, all the text you previously typed gets deleted. Not being able to create an email in an email client is quite bad and caused lots of confusion for our users. This only happens on Outlook for desktop. The web version does not have these issues.

Microsoft is aware of the issue but has not given an estimate on when the problem will be resolved. They have stopped the update from being pushed to new devices, though.


The Fix

Fear not, for there is a solution. This fix rolls back the troublesome Microsoft Outlook update.

  1. Hold down the Windows key and S at the same time
  2. Then type “cmd”.
  3. Right click Command Prompt and select “Run as administrator”
  4. Finally, copy this command and press right click in the Command Prompt window:
  5. "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.13901.20462
  6. Finally, press enter

Let the installer run. Once completed, you can use Outlook again.


Hopefully there will be an update for the broken update soon. In the meantime, utilize the fix above.  There are reports the update has been pulled which means no one else should be getting the defective update.

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