Privacy Policy for Computer PRO Unltd.

Last updated: 9/8/23

1. Introduction

Welcome to www.cprou.com (“Website”, “Site”). This Privacy Policy outlines how Computer PRO Unltd. collects, uses, and discloses your Personal Data when you visit our website or utilize our services, including remote support.

2. Data Collection

While using our Website, we may collect certain information about you, such as:

  • Information you provide directly to us, for example, when you fill out a contact form.
  • Data about your browser, IP address, and device via tools like Google Analytics, Facebook Pixel, Bing Webmaster Tools, SEMrush, and SERanking.
  • Information regarding your interactions and usage of our website, including pages visited and the duration of the visit.
  • Data from our remote support sessions, including session recordings.

3. Use of Your Data

We use the data we collect for several reasons:

  • To provide and maintain our Site and our services, including remote support.
  • To improve, personalize, and expand our Site and services.
  • To understand and analyze how you use our Site and services.
  • To develop new products, services, features, and functionality.
  • To communicate with you directly or through one of our partners for customer service, updates, and promotional purposes.
  • For web analytics and performance monitoring.

4. Remote Support

We offer remote support using tools such as LogMeIn Rescue or ScreenConnect:

  • User Control: You retain full control during remote sessions, with the ability to end the session at any time.
  • Session Recordings: All remote support sessions are recorded for quality assurance and training purposes. These recordings are stored securely and are deleted after 30 days.

5. Third-Party Tools

We integrate third-party tools to enhance our services:

  • Google Analytics: For tracking and reporting on website traffic.
  • Facebook Pixel: To measure and fine-tune our advertising campaigns.
  • Bing Webmaster Tools: For site verification and search analytics.
  • SEMrush and SERanking: To glean SEO analytics and website performance insights.

6. Newsletters

Upon signing up for our newsletter, your email will be stored in Mailchimp and Acumbamail, our chosen tools for distributing newsletters. Sometimes, emails might be sent using the SMTP2GO system.

7. Data Security

Your Personal Data’s security is our priority. We implement appropriate technical and organizational safeguards to protect against unauthorized access, unlawful processing, and any accidental loss or damage of your Personal Data. Nevertheless, absolute security can’t be guaranteed.

8. Data Sharing

Rest assured, we never share, sell, or trade your Personal Data, including emails or data from our contact form, with third parties for marketing activities.

9. Children’s Privacy

Our website isn’t tailored for individuals below 18. We intentionally avoid collecting Personal Data from children under this age.

10. Updates to this Privacy Policy

Our Privacy Policy might be revised periodically. Any modifications will be reflected on this page. We recommend you periodically review our Privacy Policy to stay informed.

11. Contact Us

For questions or concerns related to this Privacy Policy:

  • Email us at: [email protected]
  • Visit our contact page: www.cprou.com/contact-us
  • Call us at: 636-442-2776
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