Remote support
Computer Help Without Leaving Your Desk
Our techs connect to your computer over the internet and fix it while you watch. No drive, no unplugging, and we work with customers all over the country.
Computer PRO Remote Support
Enter the code your technician gave you
• • • • • •
ConnectHow it works
Connected in four steps
Reach out
Call 636-442-2776 or open a support ticket. We talk through the problem and what it will take before we start.
Run the small download
Enter the code, then open the small file it downloads. That lets the tech connect.
Watch or walk away
The tech takes it from there. When we are done, we call and go over what we did.
What we can fix remotely
Remote works great for
Software problems
- Pop-ups and fake virus warnings
- Slow computers and tune-ups
- Email and Outlook problems
- Printer setup
- Software installs and updates
Needs the shop
Hardware problems
- Computer will not turn on
- Cracked screens and broken keyboards
- Failing hard drives
- Dust cleanouts and hardware checks
Remote support questions
Is remote support safe?
Yes. We only connect after you enter the code your technician gives you and run the download yourself. You can watch everything we do.
Someone called me saying they were from tech support. Was that you?
If you were not expecting the call, do not let them on your computer. Hang up and call us at 636-442-2776 so we can check.
Do I have to be in St. Charles?
No. All you need is a working internet connection. We help customers all over the country remotely.
What if my computer will not connect?
Call us at 636-442-2776. If it cannot get online or will not start, it may need to come into the shop.
Need help right now?
Call us and a tech will get you connected.