Managed IT Services
St. Louis & St. Charles Managed Service Provider (MSP)
Local, family-owned IT support since 1996. Monitoring, help desk, backup and security under one monthly agreement built around your business.
Since 1996
Woman-owned
Rated 4.5★ on Google (90+ reviews)
Help desk in St. Charles, MO
Microsoft cloud partner
24/7 coverage available
Built for small and mid-sized businesses
You don't need a full-time IT department. You need someone local who knows your setup, answers the phone and fixes things before they slow you down.
Manufacturers and shops
Production PCs, CAD and CNC workstations, and servers that can't go down in the middle of a run.
Professional offices
Accounting, legal, insurance and medical offices that handle client data and need it protected.
Multi-location businesses
Dealerships and companies with more than one site that need the same support at every location.
One monthly agreement
What's included
Every agreement is built around your business. We pick the services you need from the list below, and you only pay for what's covered.
Monitoring and patching
We watch your PCs and servers and keep Windows and key software updated, so small problems get fixed before they turn into downtime.
Help desk support
Call, email or submit a ticket and reach a local tech who knows your setup. Business-hours support is standard, with 24/7 coverage on select plans.
Onsite support
When a problem needs hands on the hardware, we come to you. Onsite visits keep your equipment in shape and nothing left lingering.
Backup and recovery
Business backups we monitor, with a recovery plan ready for a failed drive, a lost laptop or ransomware. Coverage depends on your agreement.
Security
Based on your plan: EDR to detect and stop threats, DNS protection that blocks dangerous sites before they load, and multi-factor authentication on your accounts.
Microsoft 365
Licensing, email, Teams and SharePoint handled for you. We've been a Microsoft cloud partner since 2013.
Documentation
Your network, accounts and vendors written down, so fixes go faster and nothing lives in one person's head.
IT planning
Hardware replacement schedules, budgets and a roadmap, so upgrades are planned instead of emergencies.
New to managed IT?
Start here
This short video explains how managed services work and why more small businesses pay a flat monthly fee instead of waiting for something to break.
How it works
Getting started is simple
1
IT assessment
We review your network, computers, security and backups, then walk you through what we found and what we recommend.
2
Onboarding
We install our tools, document your environment and fix the urgent items first, so you start on solid ground.
3
Ongoing management
Monitoring, updates and support under one monthly agreement. You call one number for IT.
Compliance support
If your business handles financial, health or controlled data, we help you put the right security controls in place and keep your documentation organized for requirements like HIPAA, PCI DSS, IRS Publication 4557 and NIST 800-171.
Frequently asked questions
What does a managed service provider do?
An MSP takes care of the day-to-day running of your IT for a monthly fee: monitoring, updates, security, backups and help desk support. The work happens before things break, not after.
How is managed IT priced?
Pricing is monthly and based on what you need covered, usually by user or by device. We quote after an IT assessment, so you only pay for what fits your business.
Do you offer 24/7 support?
Standard support runs during business hours. 24/7 coverage is available on select plans, and emergency after-hours support is available for an additional charge.
Do you come onsite?
Yes. We're based in St. Charles and serve businesses across the St. Louis metro area. When a problem needs a technician on location, we come to you.
Do you work with small businesses?
Yes. We support businesses of every size, from a single user on up. If your business depends on its computers, email and data, we can help.
Can you work with our in-house IT person?
Yes. We can handle monitoring, security and backups while your IT person handles daily requests, or cover for them when they're out.
Serving St. Charles County and the St. Louis metro
Our office is on Fairgrounds Road in St. Charles, and our techs support businesses in St. Charles, St. Peters, O'Fallon, Wentzville, Florissant and across St. Louis. Need help outside the area? Our remote support covers clients in other states too.
Let's talk about your IT
Tell us what's working and what isn't. We'll take a look and give you a straight answer.