Wentzville sits at the west end of St. Charles County. Our shop is at the other end of it, on Fairground Road, roughly twenty minutes down I-70. We have been here since 1996.
So the first question for a Wentzville customer usually is not what is wrong with the computer. It is whether you have to drive anywhere at all. A good share of the time you do not.
Start With A Phone Call
Anything that lives in software we can usually handle from here. We connect to your computer securely, you watch the whole session on your own screen, and we work on it while you stay where you are.
Email that stopped sending, a machine crawling for no obvious reason, a printer that vanished off the network, Windows updates that will not finish, a browser full of things nobody installed on purpose. That is all remote work.
Call 636-442-2776 and describe what it is doing. We will tell you straight whether it is a remote support job or whether the machine needs to be here. We would rather save you the drive than sell you one.
When It Has To Come In
Some things need hands on the hardware. If it fits one of these, plan on the trip:
- It will not power on, or it powers on and never reaches Windows
- A cracked or dead laptop screen
- A drive that is failing or already failed, including data recovery attempts
- Liquid damage, or a machine that took a fall
- Running hot, shutting itself down, fans screaming
- Drive, memory or component upgrades on a desktop PC
- Ransomware or an infection deep enough that the machine cannot be trusted remotely
- Charge ports, power jacks and other board level soldering, which most shops in this area ship out and we do in house
We also build desktops, workstations and servers to order if you would rather have something specified properly than pick the least bad box on a shelf.
What Happens When You Drop It Off
Walk in during business hours. No appointment, and there is parking right out front.
Your machine gets checked in on a ticket at the counter and you leave with the number, so it is tracked from the minute it hits the bench. We do not repair machines while customers wait. Waiting room diagnostics are how things get missed, and a rushed look is worth nothing to you.
We diagnose it, then someone calls you with what is actually wrong and what fixing it costs. Nothing gets repaired before you agree to it.
Diagnostic time is billable here. We are not running the free estimate that gets earned back inside an inflated repair bill. You will know what the look costs before you hand the machine over, and if the fix turns out to be small we will bill it small.
And if it is not worth repairing, we will say so and tell you what we would buy instead.
If Your Office Has No IT Person
Most of our work is for businesses, and most of those businesses are small enough that nobody on staff owns the technology. It lands on whoever is least afraid of it. If that is how your office in Wentzville or Lake Saint Louis runs, this is the part we do:
- Managed IT and a help desk your people can actually call, instead of a portal
- Microsoft 365 and Azure, from migration through day to day licensing
- Backups that are tested, and a plan for the day you need one
- Endpoint protection and email security
- Servers, networks and firewalls
- VOIP phone systems
- Web hosting and domains
Our clients run from three people to sixty. If you have nobody today and something is broken right now, call anyway. We will get you working first and talk about the arrangement later.
Other Areas We Serve
- Computer Repair St. Charles
- Computer Repair O’Fallon
- Computer Repair St. Peters
- Computer Repair Florissant
- Computer Repair St. Louis
Computer PRO Unltd.
1475 Fairground Rd. Suite 118
St. Charles, MO 63301
(636) 442-2776
East on I-70 from Wentzville, about twenty minutes. Locally owned and in the same business since 1996.