Scams and What to Watch For
We have a significant number of customers recently that have been received phone calls from “microsoft”, “windows”, “adobe”, “google” or some other well-known name in the computer industry claiming that your computer was infected with a virus and that they could clean it up for you remotely. Most of these companies will then remote in to your computer, and just install junk/viruses that then demand more money or possibly steal data from your computer.
Microsoft or any other legitimate company will not under any circumstances call you to inform you of viruses. The only exceptions for this would be if you had some pre-arranged management/monitoring program with them. For example, our AVG CloudCare or Network Management service. This should be something you already know you have, and has been approved beforehand, not some random call. Under no circumstance let them remote in to your computer unless you have a pre-arranged management program in place.
If you are ever unsure about a call like this. Write down what company is claiming is calling you, a call back phone number, Name and/or ID number of the person that is calling you, and any other details about the phone call. You can then look up what the legitimate company’s phone number is on their website, and call them directly. You can also give us a call at 636-669-6776 and we can go over with you whether the call sounded legitimate or not.
Its not computer related, but I wanted to throw this out there too. A similar scam has been going around with credit cards, I personally received a call the other day from 1-877-838-4347 claiming to be my credit card company and that they needed to update my account data. They wanted my address/full card number/SSN and various other information without providing any proof of who they were, or without even being able to tell me what kind of credit card it was. If you ever get a call like this, don’t provide any information. Take down what information they will give you, tell them you will call them back on the number provided on your billing statement so you can be assured its legitimate. Give your credit card company a call using their known phone number from your billing statement, and I bet you they will tell you it was a scam and that you did the right thing by not giving out your personal information. If there is a legitimate issue with your account, you can at least be assured now you are talking to your bank, and not a scammer.
Patrick is the service shop manager at Computer PRO Unltd. Patrick has been working in IT for 17 years with experience in Azure, Servers, and Exchange.