We Also Offer Remote Support!
This means you may not have to bring your computer into the shop to get it repaired. We are now able to remote into your system and work on the computer as if it was in our shop. This will save you the trip to our office and has the added benefit that we can now work on computers all around the country.
Getting remote support is easy! Just contact us today so we can set up a remote. We will have you to go our remote support page. Then the technician will walk you through the process of getting us connect. We will discuss with you the work you want to be done and give you an estimate before we begin.
When we are complete, we will call you and go over the repair.
The best part is you don’t have to try and plug your computer back in when the repair is finished.
How to Connect With Computer PRO Remote Support
At Computer PRO Unltd., we strive to make your tech support experience as seamless as possible. Follow these simple steps to quickly connect with our technicians through our remote support software:
Step 1: Initiate Your Support Request
- Create a Support Ticket: For the fastest service, start by creating a support ticket. This allows us to track your issue and provides you with updates throughout the process. Visit support.cprou.com to submit your ticket.
- Or Give Us a Call: If you prefer, you can also initiate support by giving us a call. We’re here to listen and provide the help you need right away.
636-442-2776
Step 2: Connect to Our Remote Support
- Visit Our Remote Connection Page: Once a technician has reviewed your issue and is ready to assist you, they will instruct you to visit our remote connection page at remote.cprou.com.
- Enter Your Code: The technician will provide you with a unique code. Enter this code on the remote connection page to proceed.
Step 3: Download and Run the Connection Software
- Download the Software: After entering your code, you will be prompted to download a small software file. This file is safe and necessary for establishing a remote connection.
- Run the Downloaded File: Locate the downloaded file on your computer (usually in your Downloads folder) and open it. This step will allow our technician to securely connect to your device.
Final Step: Sit Back and Relax
- Once the connection is established, you don’t need to do anything further. Our expert technician will take it from here, resolving your tech issues efficiently while you watch or step away as you please.
Need Additional Assistance?
If you encounter any issues or have questions about connecting to our remote support, please don’t hesitate to reach out. We’re committed to ensuring you get the support you need, when you need it.
Our most popular remote service is our Remote Tune-UP
With our Remote Tune-Up service we can now work on your PC without having to see it in the shop. The Remote Process consists of the same cleanup procedures that we do in the shop, except that we are not able to check for hardware defects. Not all computers are recommended for this procedure, and we would ask that you speak to one of our computer PRO’s to see if you qualify.
Remote Tune-Up Requirements:
- Broadband Interne
- Windows Operating Systems Vista or greater
- Must be able to access the internet to use remote services.
- Customers patience while we establish a connection
Advantages of Remote Tune-Up:
- No need to haul your computer in the shop
- No more wrestling with cables
- Overview with Tech once Tune-Up is finished
Remote-Tune-Up covers virus removal and general cleanup. The process can take up to two business days and is on a schedule only basis. The Remote Tune-Up does not include software issues such as software installs.
However, items that are not covered under the remote tune-up may be handled at an additional charge.
If you are interested in more of our Remote Repairs, you should look at our Managed Service Program. We can be your helpdesk no matter where you are.